Privacy Policy

Last updated: [Insert Date]
This Privacy Policy outlines how All Storage Warwick, All Storage Stanthorpe and All Storage Glen Innes (Glen Mini Storage) collect, use, retain and disclose your personal information. It also explains your rights and how we protect your information.

By applying for storage, making an enquiry or continuing to use our services, you consent to the terms of this Privacy Policy.

1. Collection of Information

We collect, use and retain personal information about you so we can provide storage services and conduct business with you. In most cases this information is collected directly from you, but we may also collect information that is publicly available or provided by third parties. Information we collect may include:

• your name
• licence number and details
• passport number
• date of birth
• telephone number
• email address
• physical address
• any other information reasonably necessary to provide storage services

We may also collect payment information such as credit card or direct debit details, as well as records relating to your storage history, account activity and payment history.

When you use our website we may also collect information about your telephone number or email address.

You may choose not to provide your personal information, however this may limit our ability to contact you or provide you with storage.

2. Purpose of Collection

We collect your personal information for purposes related to the provision and management of storage services, including to:

• confirm your identity and assess your suitability for storage
• process your application and establish your storage agreement
• contact you during the storage relationship
• provide information about your account, including billing and notices
• respond to questions about your account or our services
• manage risk and undertake checks through StorerCheck and other relevant credit history systems
• conduct appropriate searches, including PPSR and social media searches, if your account goes into default
• comply with legal obligations and assist government or law enforcement enquiries
• enforce the storage agreement, including recovery of unpaid fees or abandoned goods

3. Disclosure of Information

We may disclose your personal information where reasonably necessary or permitted by law. This may include disclosure to:

• our employees, including temporary or contracted staff
• service providers such as IT providers, data storage providers, insurers and financial service providers
• third parties engaged to perform functions within our business, such as real estate management firms, building contractors, maintenance providers and second hand dealers
• government departments or agencies
• law enforcement agencies including police
• investigators
• any person who can demonstrate a legal or equitable interest in goods stored
• liquidators, administrators or persons appointed to administer your financial affairs
• debt collection agencies
• your nominated Alternate Contact Person
• StorerCheck Pty Ltd
• agents acting on behalf of any of the above

4. Alternate Contact Person (ACP)

By providing personal information about your nominated Alternate Contact Person (ACP), you confirm that:

• you have the right to disclose that information
• your ACP is aware that you have provided their details
• your ACP understands that we may use their information in the same way we use your personal information
• your ACP has the right to access and correct the information we hold about them
• You must ensure your ACP is aware of these matters before providing their details.

5. Marketing

We may use your contact details to send you marketing material about our services or related entities. You may withdraw consent at any time by contacting us.

We do not sell your personal information or share your details with unrelated third party businesses.

To opt out of direct marketing, contact us at: bjfitzhenry@gmail.com

6. StorerCheck Pty Ltd and TICA Insurances Pty Ltd

We may subscribe to the StorerCheck and TICA systems. By applying to store with us, including when making a website or telephone enquiry, you agree that:

• We may search these databases for information about you
• We may communicate with other users of these systems and discuss your information
• We may refuse or terminate storage if you are listed with StorerCheck or TICA
• We may release or update your personal information to StorerCheck and TICA, including:
  • your name
  • your current and previous addresses
  • your email address
  • your licence or passport details
  • your date of birth
  • your storage and payment history

Your details may be released to StorerCheck and TICA if you breach the storage agreement or engage in unlawful or threatening behaviour, including but not limited to:

• failing to pay storage fees
• dumping or abandoning goods
• repeated late payments
• abusive or threatening behaviour
• involvement of law enforcement regarding your storage activities
• execution of search warrants relating to you, your storage unit or the facility
• any other breach of the storage agreement

We may also use the information you provide at any time to update your existing listing on StorerCheck or TICA.

If you do not consent to these terms, you should not apply for storage with us.

Further information is available at:
StorerCheck: www.storercheck.comTICA: www.tica.com.au

7. Security of Information

We store personal information in both hard copy and electronic formats. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.

Our security measures include:

• locked filing cabinets
• restricted access to physical files
• password protected computer systems
• firewalls and digital security measures
• careful selection of third party providers who may handle your information

8. Access to and Correction of Information

You may request to view or correct your personal information by:

• giving us written notice of your request
• attending our facility at the agreed time
• paying any reasonable costs associated with providing access

If we refuse access, we will provide written reasons for the refusal.

If you believe any information we hold is inaccurate, you may request in writing that it be corrected. We will update the information within a reasonable time.

9. Complaints and Contact

If you believe we have breached the Privacy Act 1988 or the Australian Privacy Principles, you may contact us at:

bjfitzhenry@gmail.com

We will aim to resolve your complaint within 21 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au